FAQ

  1. What types of luxury watches do you offer?
    We specialize in sourcing high-end timepieces, including Rolex, Cartier, Vacheron Constantin, Audemars Piguet (AP), and Patek Philippe. If you’re looking for a specific model, we can source it upon request.

  2. Do you create custom jewellery?
    Yes, we offer bespoke jewellery services, including Van Cleef-inspired designs, custom grillz, and other personalized pieces. Share your vision with us, and we’ll bring it to life.

  3. Where is MK Jewellers located?
    We are located in the iconic Hatton Garden, the heart of London’s jewellery district. Visit us to explore our collection or discuss custom designs.

  4. How can I place a custom order?
    Simply contact us via email at mazalkettles@gmail.com or visit our store to discuss your requirements. We’ll guide you through the design and creation process.

  5. Do you offer financing or payment plans?
    Yes, we provide flexible payment options on certain high-value purchases. Contact us directly to discuss available plans.

  6. Are your products authentic?
    Absolutely. All our luxury watches and jewellery are guaranteed authentic, and high-value purchases include certification where applicable.

  7. Do you buy or trade luxury watches?
    Yes, we offer buy-back and trade-in services for certain luxury watches. Contact us for an evaluation and competitive offer.

  8. What is your return policy?
    Due to the bespoke and high-value nature of our products, we have a strict returns policy. Please refer to our Returns Policy section or contact us for more details.

  9. How long does it take to receive a custom jewellery piece?
    The timeframe depends on the complexity of the design. On average, custom pieces take 2–4 weeks to complete. We’ll provide an estimated timeline when your order is placed.

  10. Do you offer worldwide shipping?
    Yes, we ship worldwide. All shipments are fully insured, and we work with trusted carriers to ensure secure and timely delivery.

For additional questions or inquiries, email us at mazalkettles@gmail.com or visit us in-store. We’re here to assist you!