Shipping Policy
Effective Date: 1st December 2024
At MK Jewellers, we strive to ensure that your order is delivered securely and promptly. Please review our shipping policy for details about shipping times, costs, and responsibilities.
1. Processing Time
- All orders are processed within 3–5 business days after payment confirmation.
- Custom and bespoke items may require additional processing time, which will be communicated to you at the time of purchase.
2. Shipping Methods and Costs
- We offer multiple shipping options, including Standard Shipping and Express Shipping, provided by trusted carriers such as [Insert Carrier Names, e.g., DHL, FedEx, UPS].
- Shipping costs vary based on your location, shipping method, and the value of your order. The final cost will be calculated at checkout.
3. Domestic Shipping
- Standard Shipping: Estimated delivery within 3–7 business days from the date of dispatch.
- Express Shipping: Estimated delivery within 1–3 business days from the date of dispatch.
4. International Shipping
- We ship worldwide, but delivery times vary by destination and are typically within 7–14 business days.
- Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email to monitor the delivery progress.
- If you do not receive a tracking number within 5 business days of placing your order, please contact us at mazalkettles@gmail.com.
6. Shipping Insurance
- All shipments are fully insured for the value of the item.
- The insurance covers damage or loss during transit. Please inspect your package upon arrival and notify us immediately if there are any issues.
7. Delivery Issues
- Incorrect Address: MK Jewellers is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer. Please ensure your shipping details are accurate at checkout.
- Missed Deliveries: If a delivery is missed and returned to us, the customer will be responsible for any additional shipping fees to resend the package.
- Lost or Stolen Packages: Once the package is marked as delivered by the carrier, MK Jewellers is not responsible for lost or stolen items. We recommend selecting a delivery address where someone will be available to receive the package.
8. Delivery Timeframes
Delivery times are estimates and not guarantees. Unexpected delays may occur due to carrier issues, customs clearance, or unforeseen circumstances beyond our control.
9. Signature Requirement
For security reasons, a signature may be required upon delivery for high-value orders.
10. Contact Us
If you have questions about our shipping policy or need assistance with your order, please contact us at:
Email: mazalkettles@gmail.com
By placing an order with MK Jewellers, you agree to this shipping policy. Thank you for shopping with us.